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Policies

Welcome to the official Policies page for DotGidda.com.Here you’ll find everything you need to know about how we handle returns, shipping, digital products, privacy, and your rights as a customer.We’re committed to making sure your experience is smooth, transparent, and secure—whether you’re buying merch, downloading music, or just browsing.Please review the policies below before making a purchase or using our site.

Refund Policy

Refund Policy

Effective Date: September 1, 2024

We accept returns on physical merchandise (such as t-shirts, hoodies, and other items) within 30 days of the original purchase date.

 

Eligibility:

  • Items must be unworn, unwashed, and in their original packaging

  • Return requests must include your order number and reason for return

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

  • No refunds or exchanges will be accepted after 30 days 

 

Digital Products:

All digital sales (e.g., music downloads, press kits) are final and non-refundable once delivered.

 

Exchanges:

We only replace physical items if they are defective or damaged. To request an exchange, email us within 7 days of receiving the item.

 

Contact for returns: info@dotgidda.com

Shipping Policy

Shipping Policy

Effective Date: September 1, 2024 

All merch is made to order. Please allow 7-10 business days (excluding weekends and holidays) for processing and shipping. Once your order is shipped, you will receive a tracking number by email.

 

Estimated Delivery Times:

  • U.S. Orders: 7–10 business days

  • International Orders: 10–21 business days (varies by location)

Please note:

  • We are not responsible for shipping delays caused by carriers or customs

  • International customers are responsible for any applicable duties or taxes

Privacy Policy

Privacy Policy

Effective Date: September 1, 2024 

Your privacy matters to us. Here's how we collect, use, and protect your information:

 

What We Collect:

  • Your name, email, shipping info, and payment details during checkout

  • Usage data like page views and clicks (via cookies and analytics tools)

 

How We Use It:

  • To process orders and deliver content

  • To communicate updates or offers (only if you opt in)

  • To improve the site experience and prevent fraud

 

We Do NOT:

  • Sell or share your data with third-party marketers

 

Your Rights:

  • You may request to access, correct, or delete your personal data

  • You can unsubscribe from emails anytime

 

Contact for privacy requests: info@dotgidda.com

Terms & Conditions

Terms & Conditions

Effective Date: September 1, 2024 

By using DotGidda.com, you agree to the following terms:

 

1. Use of Site:

  • You may browse, shop, and stream content for personal, non-commercial use only

  • You may not copy, download, resell, or modify any content without permission

 

2. Intellectual Property:

All content (music, videos, logos, artwork) belongs to Dot Gidda and is protected by copyright and trademark laws.

 

3. Orders & Payments:

  • We reserve the right to cancel or refuse orders at our discretion

  • Prices are subject to change without notice

  • All purchases are subject to availability

 

4. External Links:

This site may contain links to third-party platforms (e.g., Spotify, YouTube, Instagram). We are not responsible for their content or policies.

 

5. Limitation of Liability:

We are not liable for any damages resulting from your use of the site or any delays, errors, or service interruptions.

Need Help?

If you have questions about any of our policies, feel free to reach out:
Email: info@dotgidda.com

Social Media: 
instagram.com/iamdotgidda 
youtube.com/@Dotgidda 
facebook.com/iamdotgidda

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