Help & Support
Welcome to the DotGidda.com Help Center
We’ve got answers to your questions about merch, digital products, orders, and policies. If you still need help, we’re just an email away.
Frequently Asked Questions
What’s your return policy?
We accept returns for merch within 30 days of purchase if items are unworn, unwashed, and in original condition. Digital downloads are final sale and non-refundable.
How long does shipping take?
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U.S. orders: 7–10 business days
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International orders: 10–21 business days (varies by location)
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Orders ship within 7–10 business days after purchase
Tracking info will be emailed once your order ships.
Can I exchange an item?
Yes, if your merch arrives damaged or incorrect, email us within 7 days and we’ll replace it.
What if I didn’t receive my digital download?
Check your spam or promotions folder for your email confirmation. Still missing? Reach out and we’ll resend it.
What if I didn’t receive my digital download?
No. All Dot Gidda content—including music, images, and videos—is protected and may not be used without written permission.
Shipping & Delivery Summary
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Orders are processed in 7-10 business days
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Standard and international shipping available
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Tracking links will be sent via email once your order ships
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We are not responsible for customs delays or international duties
Returns & Refunds Summary
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Returns accepted within 30 days of purchase (physical items only)
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Items must be in unused, original condition
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Customer is responsible for return shipping
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Digital products are final sale
Contact Us
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Still have questions or need help with an order?
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Email: info@dotgidda.com
Social Media:
instagram.com/iamdotgidda
youtube.com/@Dotgidda
facebook.com/iamdotgidda
Response Time: 1–3 business days